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FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions email us at fncwellbeing@gmail.com or watsapp 087882099525

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in Indonesia, US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Details you can find on each product. 

Q. How long will it take to receive a Tracking number?

A. It will take usually within 2-5 Business Days. We'll provide you the Tracking number and link to monitor the parcel. 

Q. Where can I place an order from?

A. Currently, we deliver to USA, UK, Canada, Australia, New Zealand, Japan and Indonesia. 

Q. Where is you company located?

A. We have an office in the beautiful country: Indonesia; Supply warehouses in: USA; High-Quality vendor contacts in: China

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD with PayPal.
Indonesian customer can pay with IDR.

Q. How can I pay?

A. We accept Paypal. Indonesian customers can order via Whatsapp  087882099525  (Mon-Fri 9AM-5PM) or order via tokopedia.com/fncwellbeing

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located. Our listing pricing, is not include tax on arrivals. 
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